BE AWARE OF IMPERSONATION SCAMS: Board staff and NABP (National Association of Boards of Pharmacy) will not contact you by telephone and demand personally identifiable information or payment of funds for any reason.
Description of the Scam - In this scam, a pharmacy receives a phone call from someone who claims to represent the Louisiana Board of Pharmacy. The caller ID shows a Board of Pharmacy telephone number or NABP’s official telephone number, which bad actors have spoofed to appear legitimate. The caller then attempts to solicit information from pharmacy staff, including information that may constitute personally identifiable information (PII). Caller ID spoofing is a technique used by scammers to make an incoming call appear to originate from a trusted or official source. A familiar phone number on caller ID does not confirm the identity of the caller.
Pharmacy Permanent Closure
In the event the owner of a pharmacy contemplates the permanent closure of a pharmacy, there are specific rules of procedure designed to protect consumers' rights of access to their prescription records. You are strongly encouraged to review these rules and assure compliance with all requirements.
Permanent Closure of In-State Pharmacy
Applicable regulations for in-state pharmacy closures can be found in Section 1133 (Pharmacy Closing Procedures) of board regulations. See below for a link.
Permanent closure requires two written notices to the Board office – a preliminary notice at least 10 days prior to the closure date, and a final notice after all closure procedures have been accomplished.
- Preliminary notice shall be submitted to the board at least 10 days prior to the anticipated date of closure.
- Final notice shall be submitted to the board with all required attachments when the closure procedures have been completed.
Notices may be submitted by logging into the online services account for the pharmacy and selecting "Change of Credential Status or Authority". You are encouraged to review the information provided carefully.
Please note that the previously used paper closure notices have been retired.
Permanent Closure of Non-Resident Pharmacy
Applicable regulations for non-resident pharmacy closures can be found in Section 2317 (Nonresident Pharmacy Closure Procedures) of board regulations. See below for a link.
Permanent closure of a nonresdient pharmacy requires one written notice to the Board office – a preliminary notice at least 10 days prior to the closure date.
Notices may be submitted by logging into the online services account for the pharmacy and selecting "Change of Credential Status or Authority". You are encouraged to review the information provided carefully.
Please note that the previously used paper closure notices have been retired.